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Bicycle Repair Service Writer, Technician, Senior Sales Associate in Boulder

 

Job Basics

Industry Sector: Bike

Job Categories: Retail - Bike Mechanic - Ski Technician, Retail - Sales, Sales - Inside - Product & Reservations

Company Type: Accessories, Apparel/SoftGoods, HardGoods/Equipment, Retailer, Retail

State: CO

City: Boulder

Country: United States

Required Experience: 1 - 3 years


Job Type: Full Time

Salary:

Required to Relocate: No

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles


Job Description & Requirements

WE ARE ACTIVELY FILLING THE FOLLOWING THREE POSITIONS: 1. Service Writer, 2. Service Technician, and 3. Senior Sales Associate (described below).  All positions include the following salary and benefits:

SALARY: Competitive hourly rate for the outdoor industry, based on skills, acumen, and experience - plus commission & bonus. 

BENEFITS: PTO accrual, employer-paid health & dental insurance, simple IRA match, and unique workplace perks including discounted bike and accessory purchases, discounted food, and a free beverage each day from our Tune Up Taproom & Espresso Bar.

Below are our three currently available positions we hope to fill for the 2021 season. 

1. Service Writer

We are looking for a motivated and experienced bike mechanic to specialize in service writing and customer facing service experience. Our ideal candidate has:

  • Extensive mechanical knowledge concerning part compatibility & functionality
  • Ability to manage their time and complete tasks correctly and efficiently
  • Eagerness and willingness to learn new tasks and processes
  • A strong customer focused and service oriented mentality
  • Strong interpersonal skills for positive staff and customer interactions
  • Computer literacy (Microsoft Word, Outlook, Excel, Lightspeed POS)
  • A “can-do” attitude and takes the initiative to get things done

Responsibilities and Tasks of the Service Writer

Technical

  • Have 2-5 years of bicycle maintenance experience in a shop environment. 
  • Have the ability to perform all or most of the service work to industry and shop standards in order to appropriately diagnose and create work orders
  • Communicate with the Service Manager on any issues which will require more time or additional work beyond what is defined in the work order
  • Follow all paperwork and flow requirements – no short cuts allowed
  • Assist other technical staff with diagnosis and other mechanical issues

Service Writing – at Service Check-In Counter

  • Superior ability to sell and write complete and accurate work orders
  • Maximizing service revenue within discussed budgetary limits of customer and the needs of the bike
  • Strong verbal communication skills are a must – including knowing when to speak and when to listen
  • Look over entirety of the bike and create a list of necessary as well as recommended service actions and products
  • Thoroughly complete work order creation including detailed notes
  • Perform at-once repairs
  • Assist sales staff with new bike “Out The Door” and rental bike preparation
  • Strong knowledge of availability of service parts
  • Must be customer focused and service oriented 

2. Service Technician / Mechanic

Under the direction of the Service Manager, the successful Service Technician will meet or exceed expectations of mechanical repair and customer service for our customers. This includes prompt, courteous, thorough and professional interactions before, during and after mechanical services are performed. Technicians will perform all work assigned to them in an efficient and timely manner that meets the standards and expectations that have been established by the business

The Mechanic will work with a dedicated team of fellow mechanics who respect each other as well as the sales team, management, customers and vendors. The mechanic’s role varies based on the assignment of the Service Manager.


Attributes of a successful Service Technician:

  • Exceptional attention to detail

  • Proven mechanical aptitude

  • A growth-based mindset with the ability to take instruction and constructive criticism

  • Ability to deliver exceptional customer service

  • Able to problem solve and work in a fast paced environment

  • Is a team player who works to benefit the service department and Full Cycle as a whole

  • Ability to effectively manage their time 

  • Is dedicated to Full Cycle and performs their work to exacting standards

  • A “can-do” attitude that takes the initiative to get things done


Responsibilities and Tasks

The Service Manager will schedule each Mechanic based on the needs of the business.  The Mechanic should expect to perform all of these roles from time to time.

  • Technical – at Service Department

    • Perform all service work completely to our standards and within the expected time allotments for each task

  • Perform work described in the Work Order

    • Communicate with the Service Manager on any issues which will require more time or additional work beyond what is defined in the Work Order

    • Follow all paperwork and flow requirements – no short cuts allowed

    • Assist other technical staff with diagnosis and other mechanical issues


Experience and Qualifications

The ideal Mechanic will possess the following qualifications:

  • At least 2 years of mechanical experience in a professional bike shop environment

  • Mechanic must ride bikes in some fashion. This is imperative to knowing when a bike is properly functioning. 

  • Computer literacy (Microsoft Word, Outlook, Excel, Lightspeed) 

  • Technical expertise and the ability to service a wide range of bicycles

  • Enthusiasm for serving a wide range of customers (brand new riders to seasoned cyclists)

     

3. Senior Sales Associate

Full Cycle Bikes is looking for experienced capable, top-performing, and highly motivated Sales Associates to work at Full Cycle Bikes, voted Boulder County's 2019 & 2020 Best Bike Shop

The ideal candidate has:

  • Five  or more years experience in a senior selling position within a retail bike shop or related outdoor retail business
  • A passion and confidence about bikes - talking, riding, and not afraid to geek out
  • Has been trained and has years of experience in best practices of specialty retail sales 
  • Strong interpersonal skills for positive staff and customer interactions
  • An obsession with providing superior customer service
  • A positive, caring, humble, and approachable personality
  • Attention to detail and tenacity to make things right
  • Constant curiosity and eagerness to learn
  • Experience in a specialty retail environment
  • Computer literacy (Lightspeed or similar POS)
 

 


About Full Cycle Bikes and Colorado Multisport

Full Cycle Bikes is the leading mountain and gravel bike specialty store in Boulder, but serves the needs of a wide range of cyclists. In 2019 and 2020, Full Cycle was voted “Best Bike Shop” in Boulder, by readers of the leading local news publication, Boulder Weekly.

Colorado Multisport is known for its specific focus on the triathlete and competitive road cyclist.  It has been a leader in the triathlon sphere for many years, and is known for its excellence in biomechanics and bike fit.

Full Cycle and CMS are both well known for providing personalized, caring service, with attention to detail.

The Tune Up Taproom and Espresso bar rounds out our offerings. Employees enjoy privileges, including a "shifty" beverage after every worked shift.